ck444r's Privacy Policy
This document clearly sets out the policies ck444r follows for collecting, using, and protecting your personal information.
Table of Contents
ck444r ("we", "our", or "platform") is an online casino and sports betting service operating in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member"). This privacy policy explains what information we collect, how that information is used, who may access it, and what steps we take to keep your information secure.
Types of Information Collected
1 Personal Identity Information
We collect the following information during account registration:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID or passport number (for identity verification)
2 Financial Information
We collect the following for the purpose of processing transactions:
- bKash, Nagad, Rocket, or Upay number
- Deposit and withdrawal amounts and history
- Partial bank account details (where applicable)
- Transaction date and time (per BST)
3 Usage Information
Information collected automatically while using the platform:
- Gaming history and bet amounts
- Preferred game types and preferences
- Session duration and frequency
- Bonus and promotion usage records
4 Technical Information
Information collected for security and technical purposes:
- IP address and device type
- Browser and operating system details
- Cookie and local storage data
- Login time and logout time
How Information Is Collected
How We Collect Information
ck444r collects information in several ways. Each method is described in detail below:
- Information provided directly: When you fill out a registration form, complete a transaction, or contact our support team, you voluntarily provide information.
- Automatic collection: When you visit our platform or play games, certain information is collected automatically using cookies and similar technologies.
- Identity verification: In line with responsible gaming practices in Bangladesh, documents may be collected to verify identity and age through a KYC (Know Your Customer) process.
- Through payment processors: Payment partners such as bKash, Nagad, Rocket, and Upay may share transaction-related information with us.
Purpose of Using Information
ck444r uses your information only for specific and legitimate purposes. We never sell your information to third parties without your permission.
Service Operations
Your information is used to create and manage your account, process transactions, provide bonuses, and ensure your gaming experience.
Identity Verification
Identity verification is carried out to prevent fraudulent activity, comply with anti-money laundering policies, and ensure account security.
Customer Support
Your information is used to communicate with you effectively, resolve complaints, and send important service-related notifications.
Service Improvement
Your information is analyzed to identify technical issues on our platform, improve the user experience, and launch new services.
Responsible Gaming
Your gaming behavior is analyzed to identify risks of excessive gaming and to provide support where needed.
Lawful Marketing
With your consent, relevant promotions, bonus offers, and tournament information may be sent to you.
Information Storage and Security
Retention Period
We store information according to the following policies:
- Active account data: Full information is retained for as long as the account remains active.
- Closed account data: Even after an account is closed, certain information may be retained for a defined period for legal and regulatory requirements.
- Transaction records: Financial transaction records are retained for an extended period.
- Cookie data: Depending on the type of cookie, data is automatically deleted at the end of a session or after a set period.
Security Measures
What we do to keep your information secure:
- All connections secured through SSL/TLS encryption
- Sensitive information stored in encrypted form
- Regular security audits and vulnerability assessments
- Strict access controls — only authorized staff may access information
- Protocols for rapid response in the event of a data breach
Sharing Information with Third Parties
ck444r never sells your personal information. However, information may be shared with specific third parties in the following limited circumstances:
Payment Partners
Information required to process transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment partner. These partners operate under their own privacy policies.
Game Providers
Our game providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — may process limited game-related information to ensure fair gaming.
Legal Obligations
We may be required to provide information to authorities when required by a court order, government directive, or applicable law.
Technology Service Providers
We work with trusted technology partners for hosting, analytics, and security services. All such partners operate under strict confidentiality agreements.
Cookie Policy
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser or on your device. ck444r uses cookies for the following purposes:
- Essential cookies: These ensure the basic functionality of the platform — maintaining login sessions, security verification, and so on. These cannot be disabled.
- Performance cookies: These collect anonymous statistics to help us understand which parts of the platform are used most.
- Preference cookies: These remember your language and display preferences so you do not have to configure settings each time.
- Security cookies: These help detect fraudulent activity and unauthorized access.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some platform features to stop working correctly.
Protection of Minors
21+ Age Policy
ck444r strictly does not provide services to anyone under the age of 21. We do not knowingly collect information from any minor or allow them to create an account.
- Age is verified at the time of registration
- In suspicious cases, additional identity and proof-of-age documents may be requested
- Accounts identified as belonging to minors are closed immediately
- All information associated with such accounts is securely deleted
If you are aware that a minor has registered on our platform, please contact us.
User Rights
You have the following rights over your personal information. To exercise these rights, please contact our support team:
Right to Access Information
You can request to view the information we hold about you.
Right to Correction
You can request to correct any inaccurate or incomplete information.
Right to Erasure
You can request to have your information deleted in certain circumstances, though this may not be possible where legal obligations apply.
Right to Restrict Processing
You can request to limit how your information is used for specific purposes.
Right to Object
You can object to marketing communications or certain processing activities.
Right to Data Portability
You can request to receive your information in a structured, machine-readable format.
Data Transfer
International Data Transfer
ck444r is an international platform. Your information may be stored or processed on servers located outside Bangladesh. Wherever data is transferred, we ensure the following:
- All transferred data receives the same level of protection
- Foreign service providers operate under strict confidentiality agreements
- Any international transfer is conducted in compliance with applicable laws and regulations
- The level of protection for user data is never reduced under any circumstances
Policy Changes
Update Process
ck444r reserves the right to modify or update this privacy policy at any time. For significant changes:
- We will update the "Last Updated" date at the top of this page
- Registered users will be notified of important changes via email
- Continued use of the platform after any changes will be considered your acceptance of the new policy
- If you do not agree to the new policy, you may close your account
We therefore recommend visiting this page regularly to check whether any changes have been made to the policy.
Contact
If you have any questions about this privacy policy, wish to exercise your data rights, or want to raise a concern, please contact us:
Please provide when making a request
- Your registered email address
- The type of your request (access, correction, deletion, etc.)
- Detailed description of the request
- Be prepared to verify your identity
We will process any data-related request only after confirming your identity.
Visit our policy pages to learn more
Read more about responsible gaming and our terms and conditions